The Measure Stage -- General Electric Coursework

The Measure Stage -- General Electric - Coursework Example These are correct transactions and customer complaints. The number of correct transactions can be automatically withdrawn from the company’s system whereas the number of customer complaints can be obtained from customer feedbacks and recorded complaints during sale or after sale of company goods and services. For the ten months from February to November, the number of customer complaints was identifiably more than the number of incorrect transactions for each month. For this reason, the team should focus on improving issues that arise during customer complaints. This is because this section recorded the highest values every month when measured against the number of incorrect transactions. General Electric Company’s inability to assure its customers of utter satisfaction comes as a result of the high number of customer complaints. This is evident from the graph in the process baseline estimation section above. This is an indication that stringent measures ought to be taken in order to curb customer complaints within the company. The mission of this project, as indicated in the define stage of this project, is the improvement of General Electric company’s six sigma with the aim of ensuring utter customer satisfaction. For this reason, the data collected in the process baseline estimation section above supports the purpose of the project. The data, therefore, shows that there certainly is room for performing better as far as ensuring utter customer satisfaction is